Friendly Fountains Return Policy

At Friendly Fountains, customer satisfaction is our top priority. We stand by the quality of our products and are here to help if you experience any issues.

🔄 Returns for Defective Units Only

We only accept returns for defective or malfunctioning units. If you receive a product that is not working as intended, please contact us within 30 days of the delivery date to initiate a return or replacement.

📅 30-Day Return Window

All return requests for defective items must be submitted within 30 days of receipt. Unfortunately, we cannot process returns outside of this window.

📦 How to Request a Return

To request a return for a defective unit, please email us at [your email] or call our support team at [your phone number] with the following information:

Order number

Description of the issue

Photos or video of the defect (if applicable)

🛠️ What Happens Next

Once we review your request and confirm the issue, we will provide instructions for returning the item or sending a replacement. Approved returns will be issued a refund or replacement at no additional cost to you.

❗ Important Notes

Returns are not accepted for buyer’s remorse or non-defective items.

Products must be returned in original packaging whenever possible.

Unauthorized returns will not be accepted.

Thank you for choosing Friendly Fountains! If you have any questions, please don’t hesitate to reach out — we’re happy to help. 💧